To ensure your Parker Thatch bag's preservation, please wear your bag carefully and treat it well. All Parker Thatch bags are handmade with love and great effort by a small group of hard-working, skilled artisans. Because they are cut and sewn by hand and not machine-made, they will have minor inconsistencies from bag to bag. We do not strive to make 100% "perfect" bags and find the unique character of each bag is what makes it beautiful. Markings, use and wear will create a one-of-a-kind appearance that will tell your story.

Suede and Leather Bag Care

Proper care is the key to maintaining the beautiful look and feel of your leather and suede. We lovingly hand-select all of our high-quality suede, leather and hair. Due to the organic nature of these items, slight imperfections may be noticeable and are what we call, imperfectly perfect. This is a desirable mark of distinction from machine-made products. 

Tips to keep bags in tip-top condition: 

• Avoid exposure to abrasive surfaces.
• Store bag in a fabric dust bag when not in use 
• Keep item away from water, since leather and suede is not waterproof. 
• Do not machine wash, iron or soak in water 
• Wipe wet leather dry with a clean towel
• For lighter colors in leather and suede we also recommend avoiding exposure to dark denim or other dark fabrics with loose dye, as the leather could be subject to color transfer or stains.

If you need further assistance in leather handbag care or cleaning, we recommend taking our products to a trusted leather specialist or cobbler. They are a great resource in helping to maintain your purchase. 

Special Instructions for Metallic Leathers

Our special metallic leathers require a bit of extra special care. This is a delicate and fragile material making it more prone to scratches and staining. 

• When possible avoid rubbing against rough or sharp surfaces to minimize scratching. 
• Be careful with products such as perfume, hand sanitizer, hand creams, and oils as these may damage the leather and cause the metallic coating to come off. 
• Avoid contact with water, rain and humidity as it may tarnish the metallic effect. 
• Do not use any cleaning products as this may cause the metallic coating to come off.
• Store in a fabric dust bag ensuring all straps and chains are placed inside the bag to avoid marking the leather.  

Hair on Cow

Hair on cow leather is delicate and will naturally shed and/or bald over time. This progression is unpreventable due to the nature of calfskin, but can be slowed by limiting abrasive contact.  

• Avoid contact with abrasive surfaces.
• Be mindful of the delicate nature while in use.
• Brush in the direction of the hair to remove dirt.
• Blot spills immediately with a soft towel and wipe in the direction of the hair.
• Avoid soaking the leather or getting it wet.
• Store item in a fabric dust bag when not in use.

Denim Bag Care

• Since this item is indigo dyed, it could be prone to color transfer. Avoid soaking in the rain, humidity and constant rubbing against light colored clothing. 

Nylon Bag Care

• We recommend gently spot treating any stains or markings with a damp cloth and a mild detergent or soap. 

Tokyo Shopper

The Tokyo shopper is made of a strong netted material. We encourage you to be mindful of sharp objects that can rip or tear through the netting. Spot clean with mild soap and water. 

Jewelry Care

Keep gold plated jewelry in a cool, dry place, away from humidity to maintain its brightness and shine. 

Tips to keep the jewelry's luster:

• Remove gold plated jewelry before showering, swimming or exercising
• Put on gold plated jewelry after cosmetics have been absorbed
• Do not spray perfume on gold plated jewelry
• Buff gold plated jewelry with a microfiber cloth
• Store jewelry in a pouch, case, or jewelry box to prevent tarnishing and fading

It’s really a matter of keeping it away from the elements—salt, water, sweat, and high humidity—and chemicals from cleaners or perfume.

Beaded Straps

Our beaded straps are hand beaded by skilled artisans. Due to their handmade nature, they are delicate and require care and attention when being worn. 

• Avoid contact with abrasive surfaces.
• Be mindful of the delicate nature while in use.
• Store strap in a fabric dust bag when not in use.

Visit our Help Center for answers to more frequently asked questions

We know - so many fabulous options! If you have any questions on styling or if you're looking for product recommendations, our Styling team is always available to help. Email us at customerservice@parkerthatch.com 

If you prefer a personalized, one-on-one experience, we invite you to schedule a virtual appointment with us at Parker Thatch Virtual Appointments

You can also check out the Parker Thatch YouTube page for style inspo from Irene:

https://www.youtube.com/@ParkerThatch

Visit us on Instagram:
https://www.instagram.com/parkerthatch/ 

Or join us on PTTV Live:

Want to get notified about upcoming live PTTV shows? Sign up here:
https://parkerthatchlinks.com/signup

Your return must be initiated within 14 days of delivery through our return portal:

Parker Thatch Returns

Be sure to include the PT and the dash/hyphen (-) with your order number, along with your shipping zip code. You can find your order number in your order confirmation email.

PT does not provide return shipping labels and you may choose whichever carrier you prefer. Please note your tracking number as this will be your confirmation that your return has been delivered.

Please allow us up to 10 business days from the delivery date for the return to be fully processed by our team. You will receive a confirmation email when your return has been fully processed.

What is your return policy?
We accept returns on full price items that are unused, in the original packaging with tags attached and have a return request made within 14 days of delivery.

All items must be returned in perfect new-like resalable condition, unused, and with the original packaging (including dustbags) and tags still attached. We are unable to offer a refund on items that are deemed damaged - scratched, worn, not in their original packaging or missing any tags/packaging.

Parker Thatch reserves the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you at your own expense and a refund will not be issued.

Sale items are final sale and cannot be returned or exchanged.

Socks are final sale due to health standards.

+ Additional non-returnable items:

• Non-defective customized/personalized items
• Gift cards
• Downloadable software products
• International shipping, taxes, or duty

We are unable to offer exchanges for returned items, only refunds and store credit. For example, if you need a different size, style, or color of an item then you will need to return your item for refund or store credit and then place a new order.

All returns are refunded directly to the original method of payment used at checkout. Unfortunately, we are unable to issue a refund on your credit card if the purchase was placed with a gift card. If the purchase was placed with both a credit card and a gift card the refund will be issued accordingly. 

Collaborations and limited editions are considered final sale.

Items used, even once, are not eligible for a return.

Visit our Help Center for answers to more frequently asked questions.