REPAIRS POLICY
REPAIRS POLICY
Your satisfaction is of great value to us. In the unlikely event your handbag needs repair within 12 months of the purchase date, Parker Thatch will arrange the shipping, repair it, and ship it back to your address free of charge. Proof of purchase from www.parkerthatch.com or Parker Thatch store is required. For items purchased outside of our site or store, please contact the retailer for further assistance.
Repairs Involving Manufacturer Defects
Parker Thatch will evaluate each repair on a case-by-case basis, and will typically (up to 1 year from date of purchase) repair items that have manufacturing defects.
Repairs Involving Customer-Caused Issues
Parker Thatch does not cover customer-caused repair issues (e.g. spills, stains, zippers broken from misuse, etc.) at any time.
Repairs Timing
Please allow 8-12 weeks for repairs as Parker Thatch does not have an in-house repairs facility.
All Repairs
In all cases, your repair request will be studied by our after-sales service team to propose the most appropriate solution.